Terms

General Terms and Conditions (GTC)

Scope of the GTC

The scope of the present GTC extends to legal relationships arising on the Service Provider’s website (abejarat.hu) and its subdomains, as well as at the Accommodation site. This GTC is continuously available on the following website: abejarat.hu/aszf, and can be printed out from there at any time.

  1. General Rules

a.) These „General Terms and Conditions” regulate the use of the Service Provider’s accommodation and services. According to the General Terms and Conditions, the operating Service Provider, “A Bejárat Vendégház” (address: 8275 Balatonhelye, Kossuth utca 68., plot number: 306), hereinafter referred to as the Service Provider, enters into an accommodation agreement with the persons using the accommodation service, the contracting parties. The contract is automatically established between the parties upon the confirmation of the booking.

b.) The present GTC does not exclude the conclusion of special or individual agreements with travel agencies, travel intermediaries, tour operators, or other persons who cooperate with the Service Provider on a long-term basis for the purpose of selling the Service Provider’s services.

Service Provider’s Name: “A Bejárat Vendégház”

Service Provider’s Registered Office: 8275 Balatonhenye, Kossuth u. 68.

Service Provider’s Contact Information, the regularly used electronic mail address for contact with users: info@abejarat.hu

Service Provider’s Phone Number: +36 30 612 5828

2. The Contracting Parties

a.) Guest/Buyer: The person using the accommodation service, who orders or books the service either through the website, our reseller partners, or directly with the Service Provider orally or in writing, who acknowledges the GTC and accepts it as binding on themselves, hereinafter referred to as the Guest.

b.) The Service Provider and the Guest/Buyer – if the conditions are met – become the contracting parties of the service agreement, hereinafter collectively referred to as the Contracting Parties.

3. Validity of the Terms and Conditions

The Service Provider reserves the right to modify the General Terms and Conditions in whole or in part at any time. The GTC shall remain in effect as long as the Service Provider provides the service. This GTC is valid from September 1, 2025, for an indefinite period.

4. Formation of the Service Agreement, Booking Process, Modification of the Booking

a.) The booking process is as follows:

  1. On the Booking page, the Guest indicates their booking request by entering the planned date of arrival and departure, the number of guests, and their personal data, then clicking on the „Send Booking” button.
  2. The Service Provider notifies the Guest of the approval of the booking request via email to the email address provided by the Guest.
  3. The Guest receives the details for the payment of 50% of the total accommodation cost in the confirmation email.
  4. The Service Provider notifies the Guest via email of the successful receipt of the 50% booking fee, and the booking becomes final.

b.) The service agreement is established with the Service Provider’s written confirmation of the order/booking submitted by the Guest, and in consideration of this written confirmation, the order/booking qualifies as a contract concluded in writing. An orally submitted order and/or modification of an order shall only create a contractual obligation if it has been confirmed by the Service Provider in writing. An oral confirmation of an order or modification of an order by the Service Provider does not create a contractual obligation.

c.) The contract concluded for the use of the service is for a fixed term.

d.) In the event that the Guest decides not to use the service until the expiry of the fixed term, they are still obliged to pay the full consideration for the service to the Service Provider, and the Service Provider is entitled to claim the full consideration for the ordered service. The Service Provider is entitled to resell the accommodation vacated by the Guest before the expiry of the fixed term.

e.) The extension of the accommodation service use initiated by the Guest requires the Service Provider’s prior consent. In this case, the Service Provider may stipulate the reimbursement of the already fulfilled service fee.

f.) The modification of the service agreement is only possible by the mutual written consent of the Contracting Parties.

5. Start and End of Accommodation (Arrival and Departure)

a.) The Guest has the right to occupy the reserved room from 3:00 PM on the agreed day.

b.) The Service Provider has the right to withdraw from the contract if the Guest does not appear by 12:00 AM (24:00) on the agreed day, unless a later arrival time has been stipulated.

c.) The Guest must vacate the room by 10:00 AM on the day of departure.

d.) Subject to the accommodation’s occupancy, the Service Provider offers the possibility of early arrival or late departure for a fee. Should the Guest wish to use this service, please inquire at one of the contact details provided at least one day prior to arrival.

6. Extension of Accommodation

a.) The extension of the stay by the Guest requires the Service Provider’s prior consent.

b.) If the Guest does not vacate their room by 11:00 AM on the day indicated as the departure date upon check-in, and the Service Provider has not previously consented to the extension of the stay, the Guest is obliged to pay the accommodation fee for an additional day, and at the same time, the Service Provider’s service obligation also ceases.

7. Method and Conditions of Service Use

a.) The Guest may occupy the accommodation ordered and confirmed by the Service Provider from 3:00 PM on the day of arrival (Arrival) and must vacate it by 10:00 AM on the last day of stay (Departure).

b.) The Service Provider is entitled to terminate the accommodation service contract with immediate effect or to refuse to provide the service if:

  1. The Guest does not use the provided accommodation or the services provided by the Service Provider, and/or the premises serving to provide them, as intended.
  2. The Guest disturbs the house rules of the accommodation, does not comply with them, and does not cease the disturbing behaviour despite being warned.
  3. The Guest does not comply with the accommodation’s safety regulations – e.g., smoking in a prohibited area and not stopping despite being warned.
  4. The Contracting Party or the Guest does not fulfil their payment obligation required by the Service Provider by the date specified by the Service Provider.

c.) If the contract between the Contracting Parties is not fulfilled due to „vis major” (force majeure), the contract shall cease.

d.) The Guest uses all services of the accommodation for the entire duration of the stay at their own risk.

e.) A child or juvenile guest may not be left unsupervised by a parent across the entire area of the accommodation.

8. Prices Applied by the Service Provider

a.) The current prices of the Service Provider are published on the [https://abejarat.hu/arak-foglalas/](https://abejarat.hu/arak-foglalas/) page.

b.) The indicated prices refer to the entire accommodation for one night and include a supplementary fee per person for more than 4 guests, considering the number of guests.

c.) The Service Provider is entitled to freely change its prices at any time without prior notice, provided that this does not apply to confirmed bookings.

d.) The prices published by the Service Provider include the VAT specified by law but DO NOT include the tourism tax. The Service Provider reserves the right to pass on additional burdens to the Contracting Party and/or the Guest without prior notice in the event of legal changes.

e.) The Service Provider is entitled to determine its prices in Hungarian Forint and in any convertible currency.

9. Discounts

a.) Current offers and discounts are advertised on the accommodation’s website.

b.) The advertised discounts cannot be combined with any other discounts.

10. Method of Payment

a.) The Service Provider indicates the total amount of the ordered services, calculated for the entire duration of the stay, on the written confirmation sent to the Guest via email.

b.) The Guest can settle the total accommodation fee calculated for the duration of the stay in several ways: by bank transfer to the Service Provider’s bank account, with a SZÉP Card, or in cash. Hungarian bank costs/SZÉP card costs associated with the payment are borne by the Service Provider. Foreign transfer or other transaction costs incurred are borne by the Guest.

c.) The Guest is entitled and obliged to pay the consideration for the service in Hungarian Forint and/or, at their choice, in any currency previously agreed upon with the Service Provider.

11. Cancellation Conditions

The cancellation and modification conditions are as follows:

  1. If the booking is cancelled up to the 30th day before arrival, 100% of the paid accommodation fee will be refunded to the Guest.
  2. If the booking is cancelled between the 30th and 15th day before arrival, 50% of the paid accommodation fee will be refunded to the Guest.
  3. If the booking is cancelled within 14 days before arrival, we are unable to refund the paid accommodation fee.
  4. The intention to cancel must be indicated in writing to the email address info@abejarat.hu.
  5. In case of departure before the agreed departure date, there is no possibility of a refund of the accommodation fee.
  6. If the Guest has secured the use of the accommodation services by paying the accommodation fee and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall enforce the full amount of the paid accommodation fee specified in the contract as a penalty. In this case, the accommodation will be reserved for the Guest until 9:00 AM on the day following the arrival day, after which the Service Provider’s service obligation ceases.

 

  1. Rights of the Guest

a.) Under the contract, the Guest is entitled to use the facilities of the accommodation that are included in the usual scope of services.

b.) The Guest may file a complaint regarding the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate a complaint reported to it in writing or by phone within 48 hours of receiving the complaint and to provide a substantive response to the Guest.

  1. Obligations of the Guest

a.) The Guest is obliged to pay the full accommodation fee to the Service Provider on the day of arrival.

b.) Garbage must be disposed of in the rubbish bins placed in the accommodation area and in the rooms. Furniture may not be taken out of the room or the building, or moved.

c.) The Guest may only use the tools and equipment in the accommodation area at their own risk.

d.) In accordance with the implementation of Act XLII of 1999 on the protection of non-smokers, the accommodation is a non-smoking facility. Accordingly, smoking is prohibited in the enclosed premises of the accommodation. The Guests, and any person staying in the area of the accommodation, are obliged to comply with the law and to comply with any request to cease non-compliance.

e.)In case of smoking in the room, the Service Provider is entitled to charge an extra cleaning fee of HUF 50,000 to the Guest.

  1. Fireworks and other activities requiring a permit brought by the Guest require the Service Provider’s written consent, as well as the Guest’s acquisition of the necessary official permits.
  2. The Guest is obliged to ensure that minors under their supervision are under continuous adult supervision at the Service Provider’s accommodation.
  3. The Guest is obliged to immediately report any damage suffered to the Service Provider and to provide the Service Provider/accommodation provider with all necessary data required to clarify the circumstances of the damage event, or which are necessary for a possible infringement or criminal procedure.
  4. Upon departure, the Guest is obliged to place the keys in the lockable key safe if the Service Provider is not personally present at the time of departure. In case of failure to do so, or loss or destruction of the keys, the Service Provider is entitled to charge a compensation fee for the key, which the Guest is obliged to pay upon departure. The replacement fee for the keys is HUF 3,000 + VAT.

 

  1. Guest’s Liability for Damages

a.) The Guest is obliged to compensate for all damages caused by the Guest, or their companion, or persons under the supervision of any of these persons, which result from the improper use or negligence of the accommodation or its equipment.

b.) The Guest’s obligation to compensate for damages remains even if the injured party is entitled to claim compensation directly from the Service Provider, but the damage was caused by the Guest or their companion.

  1. Rights of the Service Provider

If the Guest fails to comply with their obligation to pay 50% of the accommodation fee within 3 days following the receipt of the email confirming the booking, the Service Provider is entitled to reject the booking request and make the accommodation available for booking to other guests.

  1. Obligations of the Service Provider

a.) The Service Provider is obliged to fulfil the accommodation and other services ordered under the contract according to the valid regulations and service standards.

b.) The Service Provider is obliged to investigate the Guest’s written complaint, take the necessary steps for problem handling, record the steps taken in writing, and inform the Guest thereof.

  1. Service Provider’s Liability for Damages

a.) The Service Provider assumes liability for all damages suffered by the Guest within the accommodation that occurred due to its own fault or the fault of its employees.

b.) The Service Provider’s liability does not extend to damage events that occurred due to an unavoidable cause outside the scope of the Service Provider’s employees and guests, or those caused by the Guest or persons under their supervision.

c.) The Service Provider reserves the right to designate place(s) within the accommodation where the guest may not enter. The Service Provider is obliged to clearly mark such places. The Service Provider is not liable for damages suffered by the Guest or those under their supervision in place(s) where the Guest may not enter.

d.) The Service Provider is only responsible for the loss, destruction, or damage of the Guest’s valuables, securities, or cash if it has expressly taken them over, or if the damage occurred due to a reason for which it is generally liable under general rules. In this case, the burden of proof rests with the Guest.

e.) Furthermore, the Service Provider is not liable for damages resulting from improper use.

f.) The Service Provider’s liability does not extend to the Guest’s luggage and its contents upon arrival and departure, during loading and unloading, and during transportation to and from the room.

g.) The Guest must immediately report the damage suffered to the Service Provider and provide the Service Provider with all necessary data required for clarifying the circumstances of the damage event, or possibly for the drawing up of a police report/police procedure.

h.) The Service Provider’s liability for damages only exists if it is reported immediately to the accommodation provider with the necessary data after the damage occurs.

i.) The extent of the Service Provider’s liability for damages is a maximum of ten times the amount of the daily accommodation fee according to the contract.

  1. Pets

The accommodation accepts pets upon prior arrangement.

  1. Confidentiality

In the performance of its contractual obligations, the Service Provider is obliged to proceed in accordance with the provisions of Act CXII of 2011 on the right to informational self-determination and freedom of information and the relevant legislation on data protection. The Data Management Statement is always available on the Service Provider’s website.

  1. Force Majeure (Vis Major)

Reasons or circumstances (e.g., war, fire, flood, weather-related hardship, power outage, strike, etc.) over which neither the Service Provider nor the Guest has control (force majeure) exempt either party from the performance of their obligations arising from the contract as long as that reason or circumstance exists. The Contracting Parties agree to do everything possible to minimize the possibility of the occurrence of these reasons and circumstances and to remedy the resulting damage or delay as soon as possible.

  1. Place of Performance, Applicable Law in the Legal Relationship of the Contracting Parties, and the Court of Jurisdiction

The place of performance is the location where the accommodation is situated.

The court with substantive and local jurisdiction regarding the Service Provider shall be designated for all disputes arising from the accommodation contract.

The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.

  1. Data Protection Statement

In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. The provided personal data is always processed in compliance with current legislation, ensuring their security, taking the technical and organizational measures, and establishing the procedural rules necessary for compliance with the relevant legislation.

In the course of its activities, the Service Provider uses the users’ data exclusively for contracting, invoicing, legal compliance, and its own advertising purposes (if the guest has consented to this), in accordance with the Data Protection Act.

The Data Management Statement is always available on the Service Provider’s website.

By concluding the accommodation service contract, the Guest accepts that they have read and understood the above terms and conditions and agree to the contents thereof. The GTC may be modified later, and the currently valid version is available on the Service Provider’s accommodation website.

Balatonhenye, 1. September, 2025